Last updated: 15 September 2026
This privacy notice explains how Twinspot Wellness Pty Ltd collects, uses and protects personal information submitted through this website or by email.
Responsible party
Twinspot Wellness Pty Ltd is responsible for personal information processed for its business activities. Russell Bath is the privacy contact and may be reached at russell@twinspotwellness.co.za.
Information we may collect
When you contact us, we may receive your name, organisation, contact details and the information you choose to include in your enquiry. The website and hosting services may also record limited technical information, such as an IP address, browser information and security logs.
How we use information
We use personal information to respond to enquiries, understand organisational requirements, prepare and manage agreed services, maintain business records, protect the website and meet applicable legal obligations.
Sensitive information
Please do not send confidential employee records, clinical information or other sensitive personal information through a general website enquiry or ordinary email unless an appropriate and secure arrangement has been agreed in advance.
Sharing and service providers
We do not sell personal information. Information may be shared with service providers that support our website or business operations, where necessary to provide an agreed service, or where disclosure is required by law. Service providers are expected to handle information appropriately and only for the relevant purpose.
Retention and security
Personal information is retained only for as long as reasonably required for the purpose for which it was collected, an agreed service, legitimate business administration or applicable legal requirements. Reasonable technical and organisational safeguards are used to protect information.
Your choices and rights
You may contact us to ask about personal information we hold about you or to request an appropriate correction or deletion. Some records may need to be retained where required by law or for legitimate business purposes. You may also contact South Africa’s Information Regulator regarding concerns about the processing of personal information.
Cookies and external services
The website may use essential technical cookies required for security and administration. Links to external websites are governed by the privacy practices of those websites.
Contact
Privacy enquiries may be directed to Russell Bath at russell@twinspotwellness.co.za.